Naut Zero FAQs

We are on the mission to support a more sustainable future, no matter the sector or industry. The ocean is a superpower when it comes to climate change, but as the ocean’s temperature continues to increase, ice is melting, sea-levels are rising, and marine biodiversity is depleting all as a result of climate change. It’s no secret that yachts haven’t had a positive influence on the planet in the past, but Naut Zero will help correct this trajectory. Now, when you use Naut Zero, ships can have a positive impact on passengers and the planet.

We're here to help. Please email your questions to [email protected] and one of our team members will be in contact as soon as possible.

Naut Zero is a sustainable expense management tool supporting charters and yachts at every level.

The Captain manages cards, sets and tracks budgets, categorizes spend, while the crew can stay on top of their availalable balances and upload receipts on the move through our user-friendly app. Under the same platform, Yacht Management can manage multiple yachts, their funds, access receipts, reports, and so much more. Finally, even the Charter Company can easily segregate funds, utilize multi-currency features, reconcile transactions, and separate operation and charter costs, all from the Naut Zero dashboard.

When a yacht uses Naut Zero prepaid cards for their everyday transactions, they are automatically supporting climate action restoration projects around the world. For every $1,000 of spend, one square foot of oceans, waterways, and wetlands will be restored.

No, we’re not a bank we’re a payment platform. We've partnered with the best players in the banking and fintech sector – Visa and Airwallex and all funds are safe guarded by JP Morgan Chase in segregated accounts.

Click here to book a demo with one of our team members and they will guide you through the sign up process.

Naut Zero is accessible for all boats of any size that are ready to combat climate change and take responsibility for their carbon impact! With no credit checks or interest rates to think about, you can support the climate while sailing the seven seas.

You can use the Naut Zero card to purchase anything, anywhere in the world that accepts Visa. The Naut Zero Visa card is accepted at 70m+ merchants in 200+ countries.

Yes. We’ll charge you in your local currency at Visa's daily foreign exchange rate. What's even better? We don’t add any extra travel fees on top.

Just like a bank card, the Naut Zero card works with Apple Pay and Google Pay.

Currently we offer two types of cards:

Physical Cards:

These cards can be used at any retailer that accepts Visa, and can also be added to your phone's digital wallet.

One-Time-Use Cards:

For when a single purchase needs to be made instead of maintaining a balance, we have a card for that too. No more petty cash or sharing payment card details.

There are no interest fees for the Naut Zero card.

A $250k daily transaction limit ensures your purchases will go through without interruption.

SeaTrees, by non-profit Sustainable Surf, work with communities around the world to protect, replant, and restore ‘blue carbon’ coastal ecosystems - mangrove and kelp forests, seagrass, coral reefs, and coastal watersheds. SeaTrees projects do a lot more than sequester carbon. The regeneration and protection of these ecosystems provide critical habitat for countless species, sustainable long-term employment for local communities, and protection for the coast from storm surges and sea level rise. Your Naut Zero card supports six of their global projects. Click here to find out more about them!

Nope! Nothing changes when you make a purchase, except sustainability going on behind the scenes. With no caps, limits or minimum spend required, the marine restoration projects you support with your Naut Zero card are included in the price of your purchase. If your total purchase is $250.00, it will still cost $250.00 with Naut Zero.

Track your boat's carbon footprint in comparison to the square feet of restored marine areas in real time from your dashboard. Whether it's for a specific transaction or for an annual breakdown, you can analyse your impact by categories and crew members to capture your biggest carbon culprits.

We're committed to creating a sustainable future for our planet and doing so as transparently and ethically as possible.That’s why we're holding ourselves accountable, too. We're a proud member of 1% for the Planet which means that we give at least 1% of our profits to tackling the planet’s most pressing environmental issues. We are also certified carbon neutral and our physical cards are made from 100% recycled plastic.

Yes, the list of countries where you cannot transact using your Naut Zero card are listed below:

• Afghanistan
• Burundi
• Central African Republic
• Democratic Republic of Congo
• Cuba
• Eritrea
• Guinea
• Guinea-Bissau
• Iran
• Iraq
• Lebanon
• Arab Jamahiriya Libyan
• Mali
• Myanmar
• Nicaragua
• North Korea
• Russia
• Sudan
• Somalia
• South Sundan
• Syrian Arab Republic
• Ukraine
• Venezuala 
• Yemen
• Zimbabwe
   

We hope you have an excellent experience with SecOre. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.

To ensure your case is looked into swiftly and efficiently, please contact us by emailing [email protected]

If your case cannot be resolved to your satisfaction, you may escalate the matter further.

A complaint can be filed if you believe an event including (but not limited to) the following took place:

1. A breach of our published policies.
2. Failure by SecOre to comply with a legal obligation.
3. Negligence, a breach of a term of any customer agreement or of any enactment or other rule of law which may be applicable to SecOre.
4. Misrepresentation, bad faith or other malpractice.

To help us to distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution.

To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:

for residents of the EEA, serviced by SecOre click here;
for residents of the rest of the world (except the U.S.), serviced by SecOre, click here.